FertiJoy IVF & Fertility Clinic
Bungalow No. 4, 1st Floor, Vinobapuri, Lajpat Nagar 2, Ring Road, New Delhi – 110024
Email: info@fertijoyivf.com | Phone: +91 9202 400 500
At FertiJoy IVF & Fertility Clinic, we understand that the journey to parenthood is deeply personal and sensitive. We are committed to protecting your privacy and maintaining the highest standards of confidentiality. We keep our patients’ information strictly confidential and handle all personal and health data with the utmost care, in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant regulations.
Information We Collect
We collect personal information necessary to provide safe, effective, and personalized fertility care. This may include:
- Personal Identifiers: Name, age, gender, contact details (phone, email, address), government-issued ID, and marital status.
- Health and Medical Information: Medical history, infertility evaluation reports, diagnostic test results (blood tests, ultrasounds, semen analysis, etc.), treatment records, IVF/ICSI/IUI details, embryo-related data, and prescription history.
- Other Data: Appointment details, payment information, insurance details (if applicable), feedback, and communication records.
We collect this information directly from you during consultations, through our website, patient portal, or forms, and from referring doctors or diagnostic labs with your consent.
How We Use Your Information
Your data is used solely to:
- Provide fertility consultations, diagnostics, and treatments (IVF, IUI, ICSI, egg/sperm freezing, etc.).
- Maintain accurate medical records for continuity of care.
- Communicate appointment reminders, test results, and treatment updates.
- Process payments and insurance claims (where applicable).
- Improve our services through internal analysis (data is anonymized where possible).
- Comply with legal and regulatory requirements.
Confidentiality and Data Sharing
We keep our patients’ information confidential. Your personal and sensitive health data will not be shared with any third party without your explicit written consent, except in the following limited cases:
- With healthcare professionals directly involved in your treatment (e.g., embryologists, anesthetists, or partner labs) on a need-to-know basis.
- To comply with court orders, government regulations, or public health requirements.
- In anonymized or aggregated form for research, quality improvement, or statistical purposes (your identity remains protected).
- With service providers (e.g., payment gateways, cloud storage) who are bound by strict confidentiality agreements.
We do not sell, rent, or disclose your data for marketing purposes.
Data Security
We implement reasonable security safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction. These include secure electronic medical records systems, encrypted storage and transmission, restricted staff access, regular security audits, and staff training on confidentiality.
In the unlikely event of a data breach, we will notify affected individuals and the relevant authorities as required by law.
Your Rights
Under the DPDP Act and other laws, you have the right to:
- Access and obtain a copy of your personal data.
- Correct inaccurate or incomplete information.
- Withdraw consent for certain processing activities (subject to legal limitations).
- Request deletion of your data (where permissible).
- Lodge a grievance with our Data Protection Officer.
To exercise these rights, please contact us at info@fertijoyivf.com or +91 9202 400 500.
Retention of Data
We retain your medical records as per legal and medical requirements (usually 7–10 years or longer for fertility-related records) and delete or anonymize data when no longer needed.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website (https://fertijoyivf.com/) with the updated effective date. We encourage you to review it periodically.
Contact Us
If you have any questions, concerns, or requests regarding your privacy, please reach out to:
Dr. Ramya Mishra (Medical Director) or the Clinic Administrator
FertiJoy IVF & Fertility Clinic
Bungalow No. 4, 1st Floor, Vinobapuri, Lajpat Nagar 2, Ring Road, New Delhi – 110024
Email: info@fertijoyivf.com | Phone: +91 9202 400 500
By availing our services, you consent to the collection, use, and processing of your data as described in this policy.
Thank you for trusting FertiJoy IVF & Fertility Clinic with your most precious journey. Your confidence and privacy are our priority.